We accept bank transfer, Visa, Mastercard and American Express. Available payment methods may vary by region. We do not accept cash on delivery.

No, we do not offer cash on delivery because of the high average package value. Customers with 5 successful orders can pay by bank transfer with a 15-day payment deadline, and after 10 successful orders with a 30-day deadline.

Yes. The shop mainly lists items we usually keep in stock. The full Iscar range and products from Ingersoll, Hachenbach and Hoffmann Group are available on request. Send the part number to offer@smartinserts.net and we will send you a quotation.

Search by the part number printed on the box or in the manufacturer's catalog, for example CNMG 120408-TF IC907. If you are unsure which insert or toolholder fits your machine, write to tech@smartinserts.net.

See our Coating grades/qualities page, which links to the manufacturers' pages.

Returns are accepted within 15 days of receipt. Items must be unused and unopened, in the original packaging, with proof of purchase. All returned products are inspected on arrival.

After we receive and inspect the returned item, the refund is initiated. Card payments usually appear on your statement within 5-7 business days.

Contact our support at info@smartinserts.net. Once an order has shipped, it can no longer be changed and you would need to place a new order.

Defective items are very rare, but they can happen, for example due to a manufacturing fault. Please send clear photos of the defect to info@smartinserts.net so we can check whether the item is eligible for replacement. We will send the item to the manufacturer, who determines whether the cause is a manufacturing defect or improper use.

We ship to most EU countries. The available countries are listed in the country selector at the top of the page.

Orders are processed in the order we receive them unless you have chosen expedited shipping. You can follow your parcel with the tracking number we send you, and sign up for alerts on the courier's website. For delivery times please see our shipping policy.

Check the carrier tracking first, it shows up-to-date information about your package. If it is stuck or was never delivered, contact us at info@smartinserts.net and we will help with the next steps.